Return Exchange Policy

Return Policy

  • There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order.
  • We will replace the product to your satisfaction at no extra cost.
  • In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same.
    The return process of the product can be restricted depending on the nature and category of the product.

Conditions for Return

  • Please notify us of receipt of a Damaged / Defective product within maximum 24 hours of delivery.
  • Products/Items should be UNUSED.
  • Products should be returned in their original packaging along with the original price tags, labels and invoices.
  • It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.

Exchange Policy

If users want to exchange products purchased from Shri Ganga Pharmacy, please follow the below mentioned steps:

  • Users can create exchange for products purchased from Shri Ganga Pharmacy within 15 days of its delivery under “My Orders” section of App/Website/M-site. If users address is serviceable for exchange users will be able to proceed and generate an exchange id. Please note down users exchange id for future reference
  • Place the product in a packet and seal it. Please ensure product is unused with all the tags intact.
  • Hand over the original product to our delivery staff once he/she arrives for the return pick-up
  • Once the product is received at our warehouse and passes the necessary quality checks, we will ship the requested for exchange to users. Please note that if the exchange size is not available at our warehouse, we will contact users to convert users return into store credit or refund, as per users preference
  • In case users face any size issue with the exchanged product as well, please note that we will not provide a further exchange. Users may self-ship the exchange back to us, and we will process store credit/refund for the same (excluding Shipping and/or COD charges) as per users preference
    The exchange process at Shri Ganga Pharmacy takes 15 - 18 business days from the date of placing the exchange request