Customers will have an option to cancel their orders through the dashboard when they login into their profile.
Customer needs to initiate the order Cancellation within the next business day after the Payment
In case the order has already been shipped, they need to approach the customer care through the toll free number / chat option from the website or email to firstname.lastname@example.org directly and get the order cancelled with Refund
Product should not be opened/used and should be in a Marketable Condition
We will process the refund after receipt of the product by us.
Refund will be processed based on the mode of payment of the order.
Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 working days and the refund will reflect in the next statement.
Orders paid by net banking accounts will be credited back to bank account.
For all other modes of payment, we will send a refund cheque.
The cheque will be made in favor of the name as in the "billing name" provided at the time of placing the order.