Cancellation and Refund

• Customers will have an option to cancel their orders through the dashboard when they login into their profile.
• Customer needs to initiate the order Cancellation within the next business day after the Payment
• In case the order has already been shipped, they need to approach the customer care through the toll free number / chat option from the website or email to shriganga@shrigangapharmacy.com directly and get the order cancelled with Refund
• Product should not be opened/used and should be in a Marketable Condition

Refunds

• We will process the refund after receipt of the product by us.
• Refund will be processed based on the mode of payment of the order.
• Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 working days and the refund will reflect in the next statement.
• Orders paid by net banking accounts will be credited back to bank account.
• For all other modes of payment, we will send a refund cheque.
• The cheque will be made in favor of the name as in the "billing name" provided at the time of placing the order.